Main 877.273.1764 | Support 877.273.1765  
 
 Support

Products


Call-in or E-mail Support
Phone:877.273.1765
Fax:952.546.2023
E-mail: support@atirix.com

If calling or e-mailing for technical support please have the following information available:
  • Facility name
  • Product and version number
  • Description of issue
  • Description of steps taken so far
Online Support Center
Enter the Atirix Online Support Center.
Support Ticket Escalation
To escalate an issue please contact the support manager:

Phone:877.273.1765
E-mail: supportmanager@atirix.com
Microsoft Patch Tuesday
Microsoft releases its monthly software patches on the first Tuesday of every month. The Atirix QA team validates Atirix products against the full patch set and sends an advisory to customers. If you have opted out but reconsidered or are not receiving the advisory from Atirix please contact Customer Support to be added to the advisory mailing list.
Disaster Recovery
Are you ready for fires, floods, power problems, or – like here in Minnesota - tornadoes? Even though today’s servers and system software are very reliable, operating problems and data loss can occur. Atirix asks all clients to please be sure that appropriate backup/recovery and disaster recovery procedures are in place and tested. Talk with Atirix Support if you have any questions.
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