Main 877.273.1764 | Support 877.273.1765
 
 Support

Products


Support Center
Access the Support Center and log in with your account.

If you need help or would like to request access, please contact us.

The following materials are available:
  • QC-Track Tutorials
Call-in or E-mail Support
Phone:877.273.1765
Fax:952.546.2023
E-mail: support@atirix.com

If calling or e-mailing for technical support please have the following information available:
  • Facility name
  • Product and version number
  • Description of issue
  • Description of steps taken so far
Support Ticket Escalation
To escalate an issue please contact the support manager:

Phone:877.273.1765
E-mail: supportmanager@atirix.com
Microsoft Patch Tuesday
Microsoft releases its monthly software patches on the second Tuesday of every month. The Atirix QA team validates Atirix products against the full patch set and sends an advisory to customers. If you have opted out but reconsidered or are not receiving the advisory from Atirix please contact Customer Support to be added to the advisory mailing list.
Disaster Recovery
Are you ready for fires, floods, power problems, or – like here in Minnesota - tornadoes? Even though today’s servers and system software are very reliable, operating problems and data loss can occur. Atirix asks all clients to please be sure that appropriate backup/recovery and disaster recovery procedures are in place and tested. Talk with Atirix Support if you have any questions.
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