Client Login | Main 877.273.1764 | Support 877.273.1765

Client Center

Looking for quick answers?
Want a refresher on advanced QC-Track topics?
Need an easy way to train a new employee on QC-Track?

The Client Center provides interactive training courses and to-the-point tutorial videos on the functions of the QC-Track system.

If you are a warranty or current Support and Maintenance client, please contact us for access information.

Log in to the Client Center .

Call-in or E-mail Support
Phone: 877.273.1765
Fax: 952.546.2023

If calling or e-mailing for technical support please have the following information available:
  • Facility name
  • Product and version number
  • Description of issue
  • Description of steps taken so far

Atirix holidays – all support calls or emails will be returned the following business day.
  • New Year’s day
  • Memorial Day
  • July 4th or the Friday before or the Monday after if July 4th lands on a Saturday or Sunday respectively
  • Labor Day
  • Thanksgiving Day and the Friday after
  • December 25 – December 31
Support Ticket Escalation
To escalate an issue please contact the support manager:

Phone: 877.273.1765
Microsoft Patch Tuesday

Microsoft releases its monthly software patches on the second Tuesday of every month. Atirix validates these patches against QC-Track. If the assessment warrants communication, we will notify our clients with a description of the issue(s), the offending update and any instructions that provide a workaround or the removal of the update. For specifics on the monthly testing, please contact Atirix Support.

Atirix recommends that our clients apply the monthly Microsoft patches to their QC-Track server(s) after thorough testing in their QC-Track test environment.

Disaster Recovery
Are you ready for fires, floods, power problems, or – like here in Minnesota - tornadoes? Even though today’s servers and system software are very reliable, operating problems and data loss can occur. Atirix asks all clients to please be sure that appropriate backup/recovery and disaster recovery procedures are in place and tested. Talk with Atirix Support if you have any questions.
  Atirix products are covered by issued and pending patents, including US 8,478,610 “Medical Imaging Device Quality Control System and Method” and US 8,428,969 “System and Method for Tracking Imaging Quality”
© 2022 Atirix Medical Systems, Inc. All Rights Reserved.  
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