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Main 877.273.1764 | Support 877.273.1765
 
Support

Client Center

Looking for quick answers after hours? Want a refresher on advanced QC-Track topics? Need an easy way to train a new employee on the basics of QC-Track? The Client Center provides interactive training courses and to-the-point tutorial videos on the functions of the QC-Track system.

If you are a warranty or current Support and Maintenance client, please contact us for access information.

Log in to the Client Center.

Call-in or E-mail Support
Phone:877.273.1765
Fax:952.546.2023
E-mail: support@atirix.com

If calling or e-mailing for technical support please have the following information available:
  • Facility name
  • Product and version number
  • Description of issue
  • Description of steps taken so far
Support Ticket Escalation
To escalate an issue please contact the support manager:

Phone:877.273.1765
E-mail: supportmanager@atirix.com
Microsoft Patch Tuesday
Microsoft releases its monthly software patches on the second Tuesday of every month. The Atirix QA team validates Atirix products against the full patch set and sends an advisory to customers. If you have opted out but reconsidered or are not receiving the advisory from Atirix please contact Customer Support to be added to the advisory mailing list.
Disaster Recovery
Are you ready for fires, floods, power problems, or – like here in Minnesota - tornadoes? Even though today’s servers and system software are very reliable, operating problems and data loss can occur. Atirix asks all clients to please be sure that appropriate backup/recovery and disaster recovery procedures are in place and tested. Talk with Atirix Support if you have any questions.
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