Looking for quick answers?
Want a refresher on advanced QC-Track topics?
Need an easy way to train a new employee on QC-Track?

The Client Center provides interactive training courses and to-the-point tutorial videos on the functions of the QC-Track system.

If you are a warranty or current Support and Maintenance client, please contact us for access information.

Log in to the Client Center .

Phone:	877.273.1765
Fax:	952.546.2023
E-mail:	support@atirix.com Use Contact Form Use Email

If calling or e-mailing for technical support please have the following information available:

• Facility name
• Product and version number
• Description of issue
• Description of steps taken so far

Atirix holidays – all support calls or emails will be returned the following business day.

• New Year’s day
• Memorial Day
• July 4th or the Friday before or the Monday after if July 4th lands on a Saturday or Sunday respectively
• Labor Day
• Thanksgiving Day and the Friday after
• December 25 – December 31

To escalate an issue please contact the support manager:

Phone:	877.273.1765
E-mail:	supportmanager@atirix.com Use Contact Form Use Email

Microsoft releases its monthly software patches on the second Tuesday of every month. Atirix validates these patches against QC-Track. If the assessment warrants communication, we will notify our clients with a description of the issue(s), the offending update and any instructions that provide a workaround or the removal of the update. For specifics on the monthly testing, please contact Atirix Support.

Atirix recommends that our clients apply the monthly Microsoft patches to their QC-Track server(s) after thorough testing in their QC-Track test environment.

Are you ready for fires, floods, power problems, or – like here in Minnesota - tornadoes? Even though today’s servers and system software are very reliable, operating problems and data loss can occur. Atirix asks all clients to please be sure that appropriate backup/recovery and disaster recovery procedures are in place and tested. Talk with Atirix Support if you have any questions.